At Rapanos Gertsch Art, customer satisfaction is our priority. This refund policy outlines the terms under which refunds may be issued for products. Due to the nature of our products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival.

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1. Physical Products

If your product is damaged or defective, you may request a refund under the following conditions:

• Eligibility: Refund requests must be made within 30 days of receiving your order.

• Condition: Items must be returned in their original condition and packaging. We cannot accept returns for items that have been damaged or altered.

• Return Process: To initiate a return, please contact us at rapanosgertsch@gmail.com for instructions.

2. Refund Process

Once we receive your returned item (if applicable), we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at the time of purchase.

3. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund total, unless the return is due to an error on our part (e.g., wrong item sent).

4. Contact Us

For any questions or concerns regarding our Refund Policy, please reach out to us at:

rapanosgertsch@gmail.com